Refund policy

Refund policy

For some reason, if you are not entirely satisfied with the products, we have an easy return and refund policy.

Conditions

  • Change of mind does not qualify for the return, exchange, and refund.
  • Claims for product defect, damaged, missing or incorrect goods must be received within five (5) business days of delivery.
  • Your item needs to have the receipt or proof of purchase. 
  • The product return must be in the ‘saleable’ condition - no marks, no wrinkles, no dirty fibers. Also, your item must be in the original packaging.
  • Unless there is a defect in the material we sent and shipping error, the customer will be responsible for the cost to ship the merchandise back and refunds will be issued for the actual merchandise itself. There will be no refund on the shipping.
  • Custom orders, DIY kits, and items with special notation do not qualify for the return.
  • Once we receive the returned item, after inspection we will inform you of the status of the refund.
  • If you qualify for the refund, we will process a refund to your credit card and you will receive the amount within certain days (depending on your card issuer’s policies).

If you are not clear regarding which item qualifies for a return and refund, please contact us before you make a purchase.

Disclaimer: Purrz by Australian Premium Animal products Pty Ltd is not liable for what you do with the products and for whom you sell your items. We are not responsible for any imperfections, damage, or casualties that result from the use of our products. The purchase of our products means that you are in agreement with our terms and conditions.

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