Shipping

With Purrz by Australian Premium Animal Products Pty Ltd, you get the assurance of reliable international shipping. We ship worldwide including but not limited to the USA, the UK, New Zealand, Australia, Canada, Japan, South Korea. Your goods will be delivered to you at your doorstep within 7-10 business days. Normally, we check the ordered items in our stock and if the items are readily available, we ship them within 2-3 business days. For custom orders and large orders, the shipment can take up to 10 days to process and leave our warehouse for shipment.

• Production – For a sample, the lead time is 1-2 business days. For an order, the turnaround time depends on the order quantity that ranges from 7 to 20 business days.
• Shipment – The turnaround time for shipment depends on the courier company. Here are the promised turnaround times ensured by various shipping companies*:

• FedEx: 4-7 business days
• DHL: 4-7 business days
• Skynet/Dpex: 7-10 business days

*Purrz does not have control over on-hold shipment by courier company and shipment time.

Once goods are shipped, we will forward your tracking number to track the progress of shipment in real-time. 

Custom and Duties 

When shipping to locations outside of Australia and Nepal, taxes and duties are additional and are the responsibility of the recipient.

International orders may be subject to customs duty. The buyer is responsible for determining those charges. Seller will not be responsible for any fee/customs/duty imposed by your government.

However, recently we have been able to deliver the goods to Europe without any customs fees. We don't guarantee it, but we will try our best to deliver the goods without any customs duties. If you have any further questions, please write to us at legal@purrz.com.