退款政策

Returns & Refunds

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Eligibility

• Returns are accepted for defective, damaged, incorrect, or missing items

• Please report any issues within 7 days of delivery

• Proof of purchase is required

• Items must be unused and in original condition and packaging

Change of Mind

We understand preferences can change. While we don’t generally accept change-of-mind returns, feel free to reach out and we’ll do our best to help where possible.

Return Shipping

• If the issue is our error, we’ll cover the return

• For other cases, return shipping may be the customer’s responsibility

• Shipping costs are non-refundable

Refunds

• Once your return is received and inspected, we’ll confirm the outcome

• If approved, refunds are issued to your original payment method

• Processing time depends on your payment provider

Need Help?

If you’re unsure before or after purchasing, contact us at:
hello@purrz.com 

Important

• Delivery times are estimates and may vary slightly