Privacy Policy

Last Updated: 22 August 2025

This Privacy Policy describes how Ask A Vet Solutions Pty Ltd and Australian Premium Animal Products Pty Ltd (together, “we”, “us”, or “our”) collect, use, and disclose your personal information when you use our websites, apps, or services, including:

• Ask A Vet (telehealth, health tracking, GPS & AI services)
  

• Ask A Vet Meds (animal medications and supplements)
  

• Woopf (dog products)
  

• Purrz (cat products)
  

• Xtallion (horse products)
  

By using our services, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our practices. Updates will be posted on our websites/apps with a revised “Last Updated” date. Where legally required, we will notify you of significant changes.

2. Information We Collect

We collect personal information in the following categories:

Information You Provide Directly

• Contact details (name, email, phone, address).
  

• Order & payment information (billing, shipping, transaction details).
  

• Account details (username, password, preferences).
  

• Animal information (species, breed, age, health records, behavior logs, images, videos).
  

• Support requests and communications.
  

Information Collected Automatically

• Device and browser information.
  

• IP address, geolocation (approximate).
  

• Usage data (how you interact with our apps, sites, and ads).
  

• Cookies and tracking technologies (pixels, SDKs, analytics).
  

Information from Third Parties

• Payment processors (for secure transactions).
  

• Shipping and logistics providers.
  

• Advertising partners and analytics providers.
  

• Veterinary clinics, specialists, and service providers (with your consent).
  

• Pharmacy and supplement partners (Ask A Vet Meds).
  

3. How We Use Your Information

We use your personal information to:

• Provide, improve, and personalize services (telehealth, medication, shopping, tracking).
  

• Fulfil orders, consultations, and prescriptions.
  

• Securely process payments and manage accounts.
  

• Send service updates, promotions, and product recommendations.
  

• Detect, investigate, and prevent fraud or misuse.
  

• Comply with legal and regulatory obligations, including veterinary medicine regulations.
  

We will only process your data where lawful bases apply (e.g., consent, contractual necessity, legal obligation, legitimate interest).

4. How We Share Your Information

We do not sell your personal data. We may share it with:

• Service providers (IT, hosting, payment processors, shipping, customer support).
  

• Licensed veterinarians, pharmacists, and clinics (Ask A Vet & Ask A Vet Meds).
  

• Business partners & marketing providers (with consent where required).
  

• Affiliates within our corporate group.
  

• Authorities when legally required.
  

• In the event of a merger, acquisition, or sale of assets.
  

5. Cookies & Tracking

We use cookies and similar technologies to:

• Operate and improve our websites/apps.
  

• Analyse traffic and user behavior.
  

• Provide tailored marketing and advertising.
  

You can control cookies via browser settings, but disabling them may limit functionality. We do not currently respond to “Do Not Track” signals.

6. Data Storage & Security

• Data is stored on secure servers (including AWS).
  

• Encryption, access controls, and monitoring are in place.
  

• Health records and medication data are treated with strict confidentiality.
  

• No system is completely secure; transmission is at your own risk.
  

7. Data Retention

We retain personal data only as long as necessary to:

• Provide services and maintain accounts.
  

• Meet legal, tax, and veterinary record obligations.
  

• Resolve disputes and enforce agreements.
  

8. Children’s Data

Our services are not directed to children under 16, and we do not knowingly collect their data. If you believe we have, contact us to request deletion.

9. International Transfers

Your data may be transferred and processed outside your country, including the EU, UK, Australia, Hong Kong, and other regions where our partners operate. Where applicable, we rely on:

• Adequacy decisions, or
  

• Standard Contractual Clauses (SCCs) approved by regulators.
  

10. Your Rights

Depending on your location (e.g., Australia, EEA, UK, California), you may have rights to:

• Access and receive a copy of your data.
  

• Request correction or deletion.
  

• Restrict or object to processing.
  

• Data portability.
  

• Withdraw consent at any time.
  

• Lodge complaints with your local data protection authority.
  

We will verify requests before responding. You can exercise rights via the contact details below.

11. User-Generated Content

If you submit reviews or comments on our platforms, this information is public and may be read, collected, or used by others.

12. Third-Party Websites

Our services may link to third-party platforms. We are not responsible for their privacy practices. Please review their policies before engaging.

13. Contact Us

For privacy questions, data access, or complaints, please contact the appropriate brand below:

Ask A Vet & Ask A Vet Meds
📧 Email: hello@askavet.com

Purrz
📧 Email: hello@purrz.com

Woopf
📧 Email: hello@woopf.com

Xtallion
📧 Email: hello@xtallion.com

📮 Registered & Returns Address (all brands):
 PO Box 360, Mosman, NSW, Australia 2088