Shipping policy

This Shipping Policy applies to all purchases made through our websites and associated platforms, including:

• Ask A Vet – askavet.com
  

• Woopf – woopf.com
  

• Purrz – purrz.com
  

• Xtallion – xtallion.com
  

By placing an order with any of our brands, you agree to the terms outlined below.

Processing Times

• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
  

• You will receive a confirmation email once your order has been processed and shipped.
  

Shipping Timeframes

• Our estimated delivery timeframe is 5–10 business days, with most orders arriving within 3–7 business days.
  

• Shipping times may vary slightly depending on your location and local postal service efficiency.
  

Shipping Origins

• Products may ship from our warehouse in China or our warehouse in Nepal, depending on the manufacturer.
  

• If your order contains items produced in different locations, your delivery may arrive in multiple shipments at no additional cost to you.
  

Shipping Costs

• Shipping costs (if applicable) will be calculated at checkout and displayed before completing your purchase.
  

• From time to time, we may offer free shipping promotions, which will be clearly advertised.
  

Order Tracking

• Once your order has been shipped, you will receive an email with tracking information.
  

• Please allow up to 48 hours for the tracking details to update.
  

Delays & Customs

• While we do our best to ensure timely delivery, unforeseen delays (such as customs clearance, courier delays, or extreme weather) may occur.
  

• Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.
  

Incorrect Addresses

• Please ensure your shipping address is entered correctly at checkout.
  

• We cannot be held responsible for delays or lost parcels due to incorrect or incomplete address details.
  

Lost or Damaged Items

• If your order has not arrived within 15 business days, please contact us for assistance.
  

• If your parcel arrives damaged, please notify us within 48 hours of delivery with photos, and our team will work with you to resolve the issue.
  

Returns & Refunds

For information on returns, refunds, and exchanges, please see our Returns & Refunds Policy available on each brand’s website.

Contact Us

If you have any questions about your order or shipping, our support team is here to help:

• Ask A Vet – hello@askavet.com
  

• Woopf – hello@woopf.com
  

• Purrz – hello@purrz.com
  

• Xtallion – hello@xtallion.com
  

Postal Address (for returns & correspondence):
PO Box 360
Mosman, NSW, Australia 2088